Terms & Conditions

Thank you for choosing to work with Custom Merch. Here are some of our terms and conditions.

Production Process/Invoicing
All clients that chose to work with Custom Merch will be sent a quote (estimate). The quote is  generated from the designs that are provided to Custom Merch. Once Custom Merch has confirmed the designs provided by the customer; the customer will be sent an invoice. The invoice from Custom Merch is the commitment to produce the goods that are placed in the invoice once the payment is processed and artwork is approved from both parties. Customers are advised not to pay the estimate that is sent out to them. Custom Merch is under no obligation to start production on the payment of an estimate.

Design & Artwork
We are a print only business. This means that we will print your files as submitted without checking the quality of the artwork you have chosen nor are we obliged to work on your designs for it to be print appropriate. We expect all files to be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Custom Merch will not be responsible for poor quality printing due to poor artwork. Please see our how it works page for more details.
Custom Merch has a team of designers who would happily work on your design at a fee of £30 flat rate to clean up your design and £15 per hour for every hour spent on your design. Custom Merch  reserves the right to calculate the duration it will take to work on your designs for it to be print appropriate.

Note:
 Our advised production turnaround time does not come into affect until your artwork is reproduced and approved from both parties, regardless of time payment is processed. You are responsible for ensuring images are of sufficiently high resolution to obtain the results you are expecting, and that the garments and colours of garments chosen will meet your needs. You warrant that your own the copyright or have the correct commercial print licences in place for all images and or artwork uploaded or otherwise submitted through any sales channel. You agree to indemnify and hold harmless us and our agents and officers, directors, employees and permitted successors and assigns, immediately on demand, against all claims, liability, damages, costs and expenses including legal fees, arising as a result of us printing or processing in any way any order or saved design which contains any images or artwork that you do not have the commercial rights, permissions or licences to print.

Prices
Prices are subject to change due to the quantity of units ordered and the size of the design. Custom Merch reserves the right to change pricing without notice.

Example
: Beyond ltd. looks at the pricing on Custom Merch’s website on Monday. On Tuesday, Custom Merch changes pricing on their website due to rising cost of cotton. Later that day Beyond ltd. contacts Custom Merch unaware that the prices have changed since the day before. Beyond Ltd will be charged based on the most up to date pricing. Custom Merch prices are none negotiable.

Print Only Services
Print only services are available and provided when customers send their own garments for printing. Different fabrics, materials, shapes , sizes, colours, among many other details affect the printing process as well as the quality of the final print. Additionally, Custom Merch is not responsible for the reimbursements of personal garments lost by courier companies. Custom Merch is not responsible for damaged garments if the customer has agreed to a print only job and garments are damages during the initial printability test. We have a carefully selected range of garments from hundreds of different options to make sure we provide garments that provide the highest quality prints possible, when printing unto un tested garments it is sometimes difficult to reproduce quality finish prints. The customer will be charged 3% of overall order cost to process the order through our stock floor. This includes but is not limited to quantity and pre production quality check. The customer assumes sole responsibility for reviewing the material provided for any breaches of legal regulations and third-party rights.


Liability
We do not accept any liability for any damage, or loss to any garments unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of production. If there is any damage or loss to our customers garments; please alert the team at Custom Merch 72 hours after you have received your goods. Once you have alerted us about the garment please ship the garments to our registered address. The cost of the shipping will not be paid by Custom Merch.

Refunds
Custom Merch has a no refund policy. However customers will be credited to a reproduction of units if it exceeds an error margin of 10%. 

Privacy Policy
Any data collected excluding payment details during the course of an order or enquiry will be stored on our server(s). With your permission we may from time to time contact you about promotions and offers.

  •  You have the right to request any information we have on you.
  •  You have the right to make any amendments to this information if it is in   correct.
  •  You have the right to request us to delete this any personal information   we   hold on you.
  •  You have the right to receive the personnel information we have on you   and   use it how you wish.
  •  You have the right to stop us sending any marketing information and   anytime  via an unsubscribe link in an email from us or contacting us   directly.

Third party websites
Users may find links on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing.
These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded. We go to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. In the case that production has commenced and stock availability is limited for the initial selected product, the company reserves the right to upgrade products to the next best option in relation to colour and brand. Custom Merch will notify you of any upgrades to productions that are seen as the best option by Custom Merch. This however does not constitute the right for a refund; in the case the product is materially different than what was initially selected, the company will evaluate the potential of a reprint on a case by case scenario.

The Website
We may change the Custom Merch website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. 

We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. 
Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws. 

Delivery Information 
Standard delivery costs £4.95.

UK Delivery
Please allow 2-4 business days for UK orders and 5-7 business days for International delivery of products you have purchased on the Custom Merch website. Time shall not be of the essence in relation to this contract. 

Worldwide delivery
Please allow 14 - 21 business days for delivery of products you have purchased on the Custom Merch website. Time shall not be of the essence in relation to this contract.

Import Duty
Custom Merch cannot be held responsible should local customs authorities wish to confiscate any particular item, or charge any import duty. The recipient is responsible for paying the duty. 

Acceptance of delivery 
We will require you to take delivery of the goods ordered when tendered to you. If you fail to make alternative arrangements with the courier engaged to deliver the goods to you within 14 days after the first attempt to deliver goods to you has occurred, then we may, at our complete discretion, store and insure the goods ordered at your cost until delivery can take place or the goods can be returned at your cost to our custody.

Cancellation Policy
Customer have 24 hours notice to make a cancellation. Notification via email will be accepted as confirmation of cancellation. We reserve the right to levy a %25 charge to cover any subsequent administrative expenses.

Order Cancellation 
We start work on your order immediately, so no cancellation is allowed after 24 hours. 

Non-acceptance of orders
Non-acceptance of an order may be a result of one of the following:
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your design being too complex to print
  • Breach or attempted breach of any Terms and Conditions for any special offer as well as these General Terms and Conditions
  • Orders that we have reason to believe may include copyrighted or trademarked images symbols logos or marks, indecent or pornographic images, or prints symbols or text that in our opinion others may find offensive
  • Failure to meet the eligibility to order criteria set out in these Terms and Conditions
  • We suspect that the garments are for re-sale
  • Your order having a high fraud score
Internet orders will be confirmed by email. Should you not receive confirmation within 2 business days, please contact our support team at info@custommerch.eu

Health and Safety
Custom Merch will provide employees with a safe and healthy workplace in compliance with all applicable laws and regulations, ensuring at a minimum reasonable access to potable water and sanitary facilities; fire safety; and adequate lighting and ventilation. Custom Merch will also ensure that the same standards of health and safety are applied in any housing that they provide for employees. 

Protection of the Environment
Custom Merch complies with all applicable environmental laws and regulations.